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NorthRock Partners

Operations Associate

Operations – Minneapolis, Minnesota
Department Operations
Employment Type Full-Time
Minimum Experience Entry-level

POSITION SUMMARY 

The Operations team is responsible for managing some of NorthRock’s most strategic, complex and high value projects/initiatives influencing company operations, client service, and planning advice.  The current team consists of eight Associates who apply in-depth knowledge of operations, processes, and technology to execute cross-functional reporting and innovation.  They partner with nearly every advice team and department across NorthRock to drive scale, ensure data consistency and drive platform integration across all parts of the organization.  The Associate will help lead our digital account opening process initiatives, create accurate client deliverables for client meetings, facilitate client paperwork, and be a champion of technology innovation and change throughout the firm.  Working in a team, the Associate will help elevate our spirit and culture of collaboration, innovation, and exploration that is simply contagious.   

DIRECT IMPACT  

As a dependable team member of the firm, ideal candidate will create a strong reputation for producing work on time.  While this role is highly operational, the Associate will create strong moments of client service in partnership with Advisors and Client Service in the client meeting prep process.  

WHAT YOU LOVE TO DO 

  • Obsess over Type A things, like formatting uniformity, consistency in design, organization 
  • Solve puzzles, use critical thinking skills, re-arrange things to make greater sense 
  • Making other people happy by investing consideration in the small details 
  • Work as an individual with autonomy in collaboration with a small project team of like-minded people 
  • Pulling off the impossible in moments when the odds are against you 
  • Use scrappy resourcefulness and determination to get stuff done  
  • Stay calm under pressure  
  • Lend a hand beyond your job description – i.e., straightening a conference room
  • Give and receive feedback to increase professional growth 
  • Influence others with a positive attitude 
  • Leverage your tech prowess to find new efficiencies and innovation in administrative processes 
  • Ask questions on the front end of a task to avoid wasting time on unnecessary steps 
  • Ruthlessly prioritize to be maximally efficient  
  • Use astute anticipation to stay ahead of others   
  • Achieve high-performance goals  
  • Build and maintain strong relationships across companies  

WHO YOU ARE 

  • A high performing achiever type 
  • Client-service driven to the core
  • Analytical by nature
  • A “doer” who can execute with immaculate detail 
  • Relationship builder & team player
  • Adaptable, innovative, and versatile
  • Self-learner who is known for being ambitious and curious, who activates and executes
  • Critical evaluator of information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details
  • A good human with a strong code of ethics 

WHAT YOU’LL DO ONCE HERE 

CLIENT REPORTING/OPERATIONS 

  • Work with Advisors and Client Service Associates to deliver exceptional client service and implement operating procedures
  • Review and complete Client Meeting preparation deliverables and materials 
  • Facilitate the digital account opening process initiatives
  • Maintain client portfolio data, and outside account aggregation tools 
  • Ensure statements and deliverables are accurate and processed on time
  • Ensure Advisors are prepared with necessary meeting materials

TECHNOLOGY 

  • Co-manage with the full operations team, the company’s technology platform – as assisted by various managed service providers 
  • As a team, handle all basic administrative functions including user account maintenance, report and dashboards, workflows and other routine technology tasks
  • As a strategic partner, identify solutions to solve problems through creativity and innovation, while balancing novelty thinking with the responsible  

INNOVATION 

  • Quickly understand the business issues and challenges
  • Scanning and sensing opportunities for innovation across the Company
  • Sharing of best practices, trends, new technologies, business trends, etc.
  • Co-curate and host recurring training opportunities across the firm to inspire ingenuity, drive innovation, and grow skill set across the organization 

RELEVANT EXPERIENCE AND MINDSET 

  • A bachelor’s degree from an accredited college or university with a minimum 3.5 GPA 
  • Proficient knowledge in MS Office Suite (Excel, Word, PowerPoint)  
  • During the high demand seasons (such as quarter-end), the full-time schedule will be driven by company needs.  During the traditional season, the full-time schedule will be Monday – Friday, 8:00am – 6:00pm 
  • Experience or desire to work within the financial services industry
  • Record of success in improving processes and leading department growth
  • Excellent project management skills
  • Experience with a CRM database is appreciated (e.g., Salesforce)
  • Emotional maturity, professional mindset, and the utmost discretion
  • Strong communication skills, both written and verbal 
  • Ability to work independently and as part of a team
  • Flexibility with hours and scheduling; available to work overtime as needed
  • Proficiency in all areas of Microsoft Office and Apple iOS mobile; must be very tech savvy
  • United States work authorization
  • Criminal Background check is required 
Thank You
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  • Location
    Minneapolis, Minnesota
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
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